Technical support
For app errors, screen behaviour, data visibility or synchronisation problems, write to us directly by e-mail.
01 Support
Something wrong?Write to us directly.
You can reach us by e-mail about anything: a technical problem, deployment, user permissions or how a module is used. If you add the information below, we can get back to you faster.
Permissions and access
Send us the details of user role, project access, device pairing or corporate account transfer requests.
Corporate deployment
Plan a corporate meeting for a new project start, a team onboarding plan, process adaptation and integrations.
02 Reporting a problem
Include these and we can answer faster.
- Module name: Field Progress, Quantity Take-offs, Interim Payments, Accounts, Inventory, Deliveries or the relevant screen
- Project name and, if possible, the relevant building / unit / area / record
- At which step the error occurred: a short 1-2-3 flow
- A screenshot or a short video if you have one
03 Subject line
Suggested format
Sitabula - [Module Name] - [Short Summary]Example: Sitabula - Deliveries - Received quantity does not appear in stock
One topic, one e-mail: if you write about different problems under separate subjects, each one is followed separately.
04 Account deletion
Account deletion request
To have your Sitabula account and the personal data linked to it deleted, follow the steps on the account deletion request page.
05 Channels